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Effective on all orders placed before Mar 16, 2017. Return Policy for orders placed on or after March 16, 2017 may be viewed here.
What is Savannah Collections Return Policy?
We are confident that our fine luxury furniture will exceed your expectation, we offer a 30-Days Audition on all our furnishings. If for any reason you are not 100% satisfied with your purchase, we will refund your full purchase price. Simply contact contact us within 30 days of delivery for a full refund.
Our goal is to provide the best possible customer experience and the finest luxury furniture at factory direct prices.
Terms & Conditions:
- Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
- Savannah Collections Gift Certificates are nonreturnable. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned; this will be clearly marked on the product's sale page. If you have any questions about whether a product can be returned, please call us.
- All returns must be returned in its original packaging in like-new, undamaged condition with all included accessories and we'll give you a full refund of your purchase price less shipping cost unless item arrives damaged or otherwise the error of Savannah Collections.
- Returns must be shipped via Savannah Collections approved shipping company that specializes in furniture transport. Shipping cost is the responsibility of the customer.
Note: If your item was damaged or defective, please see "What If My Order Arrives Damaged?"
Returning An Item Or Order
- Click on the "Return Items" link in the Orders section on the Welcome page of My Account.
- If you have more than one order that has shipped, please select the order that contains the item(s) you’d like to return.
- On the following page, mark the checkboxes next to each item you’d like to return.
- Select the reason for returning the product in the drop-down menu. You may also fill in the optional "Comment" field.
- Click the "Submit" button at the bottom of the page.
What If My Order Arrives Damaged?
- Please thoroughly inspect all items before signing delivery receipt from shipping company. Any damage MUST be declared in the delivery receipt for a full refund or exchange. We cannot accept returns or exchange if damage is not declared with shipping company. Our 30-Day Audition Guarantee is applicable to like-new, undamaged items only.
- Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
- If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.
Our goal is to make buying online easy, safe and efficient. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us. If your item is problematic due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind every product we sell. If you are having an issue, please contact us and we will make every effort to resolve it.
When will I receive my refund?
Refunds generally appear on your payment statement in one to two billing periods. Your refunds will take the form of a credit back to the same payment method used to make the original purchase.
Savannah Collections reserves the right to modify its exchange and return policies at any time. |
