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Returns and Exchanges



Furniture Return Policy

You have 1 full year to return any case good items such as beds, tables, and chinas.
Upholstered items such as sofas, loveseats, and chairs may be returned within 6 months
unless it’s damaged, soiled, or excessively used.

Upon return, your merchandise will be inspected and appropriate credits and/or
refunds will be issued for the item(s) and any taxes due to be refunded in accordance
with state law.





Refunds & Exchanges

Orders under $7,500 can be returned to us for a full refund less return shipping charges.

Orders $7,500 and over can be returned, but we'll deduct a 20% restocking fee plus return shipping charges. We'll arrange the return shipping and refund the order amount
(less 20% & shipping charges) when we receive the product(s) from you.

Orders returned to us due to non-scheduling of delivery will result in a 20%
restocking fee.





Custom Orders

Custom furniture is made upon order and is non-refundable &
non-exchangeable with the exception of defects or damages.





Damaged Items

In the unlikely event that you receive a product that’s been damaged in transit or is
defective, we’ll arrange for a prompt replacement. We ask that you notify us within
24 hours of receiving your product to request an exchange for the same item.




Need More Help?

Contact our customer service professionals for additional assistance at




Furniture for the Luxury Homes of the World

1 Year Home Audition

Bring the showroom to you and try our furniture in the comfort of your own home for 1 year. 


Our goal is to provide the best possible customer experience and the finest luxury furniture anywhere in the US.

365 Day Return

1-Year Return on all case goods and 6-Months Return on upholstered items. No other retailer can match our guarantee.
Read the terms

Lifetime Warranty

We believe in the time-honored tradition of selling only the finest furniture that will last this generation and beyond, which is why we back every piece with a lifetime warranty.
Read the terms