Terms & Conditions

DELIVERY SERVICES

We ship most orders from Savannah Collections warehouse in 1-3 days from the receipt of order for in stock items.  Special order and custom order have a 3-4 months lead-time.  Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded.  We cannot ship outside the U.S., nor to the U.S. Territories, including Guam, Puerto Rico and the U.S. Virgin Islands.  Orders cannot ship to P.O. Boxes due to size/weight restrictions.  Please contact our customer service department with any further questions.

STANDARD IN-HOME DELIVERY SERVICE

The item will be brought into your home, and placed in your room of choice; packaging material will not be removed. When ordering, please provide a daytime number to arrange a delivery appointment.

WHITE GLOVE IN-HOME DELIVERY SERVICE

The item will be brought into your home, and placed in your room of choice; packaging material removed, and assembly. For mirror orders, please note mirror mounting (mount to wall or furniture) is the responsibility of the customer.

ALASKA & HAWAII

We do not ship to Alaska and Hawaii at this time.

CANADA

We do not ship to Canada at this time. 

PAYMENT

Full payment is required at time of order.  Production will not begin until full payment is received by Savannah Collections.  All accounts shall be paid net when invoiced. Orders must be paid in full, including shipping, handling, crating, and packing, STORAGE, taxes, and service charges at time of order.  A service charge will be imposed on any portion of the invoice that remains unpaid for thirty (30) days or more after receipt, at the highest amount permitted by law.  Customer will be liable for all costs, expenses and fees, including reasonable attorneys’ fees, incurred by Savannah Collectiions in collecting any monies due hereunder.

PAYMENT METHODS

American Express, Visa, MasterCard and Discover.

ORDER STATUS

You may check your order status online.  Registered users can view a complete history of placed orders or obtain an order number by logging into "My Account" and clicking on "Completed Orders".


We make every effort to display the most current and accurate product inventory information. In the event that a product availability date changes, we will notify you via email. Please contact customer service for additional information.

Security & Privacy

Savannah Collections utilizes Digital IDs for all secure transactions from the established and respected certificate authority GeoTrust. GeoTrust ensures that when you order from our Online Order Page using SSL security, your information is safe from interception and alteration. GeoTrust offers a state-of-the-art, completely dependable security infrastructure.

When you place an order at Savannah Collections, if you click on the GeoTrust logo on the left hand side of the order page, you can see a verification of our up-to-date certificate with GeoTrust. This service allows us to operate as a secure site and have the "https" at the beginning of any URL where you enter your personal details on our site.

This security feature ensures that we are not allowing this information to go outside of Savannah Collections. Additionally we ensure that you are protected by shielding the details of your payment from all third-parties and by blanking out all but the last four digits of your credit card number on our receipts. You can feel more secure ordering through Savannah Collections than ordering almost anywhere else on the internet.