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Returns and Exchanges




Furniture Return Policy
 

You have 1 full year to return any case good items such as beds, dressers, tables, and chinas.  Upholstered items such as sofas, loveseats, and chairs may be returned within 6 months unless it’s damaged, soiled, or excessively used.

Upon return, your merchandise will be inspected and appropriate credits and/or
refunds will be issued for the item(s) and any taxes due to be refunded in accordance
with state law.

 

 

 

 

Refunds & Exchanges
 

Orders under $7,500 can be returned to us for a full refund less return shipping cost.

Orders $7,500 and over can be returned, but we'll deduct a 20% restocking
fee plus return shipping cost.

Orders returned to us due to non-scheduling of delivery will result in a 20%
restocking fee.




 

Custom Orders
 

Custom furniture is made upon order and is non-refundable &
non-exchangeable with the exception of defects or damages.




 

Damaged Items
 

In the unlikely event that you receive a product that’s been damaged in transit or is
defective, we’ll arrange for a prompt replacement. We ask that you notify us within
72 hours of receiving your product to request an exchange for the same item.




 

Exchanges
 

Changed your mind? We’re more than happy to help you order another product
if your original order hasn't already shipped. Exchanges for delivered furniture
items and/or custom ordersare not allowed.




 

Need More Help?
 

Contact our customer service professionals for additional assistance at
1.800.818.9802



Above Return Policy and Terms of Purchase valid on all orders placed on after Mar 16, 2017.  
Return Policy and Terms of Purchase for orders placed before March 16, 2017 may be viewed here.

SAVANNAH COLLECTIONS

Furniture for the Luxury Homes of the World

1 Year Home Audition

Bring the showroom to you and try our furniture in the comfort of your own home for 1 year.  We even ship the furniture to you free of charge.

Service

Our goal is to provide the best possible customer experience and the finest luxury furniture anywhere in the US. Every order ships free all the time, and eligible items include free white-glove delivery and assembly in your home.

365 Day Return

1-Year Return on all case goods and 6-Months Return on upholstered items. No other retailer can match our guarantee.

Lifetime Warranty

We believe in the time-honored tradition of selling only the finest furniture that will last this generation and beyond, which is why we back every piece with a lifetime warranty.